Support
We want to ensure that you get the most from your website – and that means providing a smooth and trouble free service from us. To enhance this, we provide a fully functional control centre so that you can manage all aspects of your account. If you want assistance on any aspect of your account, we have four ways to help.
To find the information that you need quickly and efficiently, we have put together this valuable resource which covers a multitude of subjects and provides you with a quick and easy way to answer your questions. Please click FAQS on the left side menu.
Comprehensive Database Resource:
This is one of the most popular ways for our customers to find the information they need quickly and efficiently. This valuable resource covers a multitude of subjects and provides you with a quick and easy way to answer your questions. We also update the database on a regular basis to ensure that you get the most up-to-date information.
Web Services Status Page:
Our system status page is located in an offsite location so that it can be accessed externally.
We suggest you add our system status page to your web browser favourites so that it can be accessed if our customer control panel is inaccessible. You can click a link on the status page to do this. If you are having a connection issue with your website or email, please check the system status page before contacting customer support.
Email for Assistance:
We’re here to help – and so if for any reason you are unable to find the answer to your question or need to alert us to a particular account issue, you can email our support team and they will endeavour to provide a prompt resolution to your enquiry.
To raise a support enquiry or to search our comprehensive database to find the answers you want quickly and efficiently, please log in to your control centre.
Note: Customers must be logged in to access our knowledge base and support.
To browse the support database please log into your account.